‘My flight’s been canceled, I’m stuck here’,” Jasper said.
“We have a half dozen calls first thing in the morning, every morning. She could see up to 24 changes a morning, but if the changes pertain to a booking she’s made, she can handle each one in two minutes.īut chaos starts immediately when she turns on her phone. Dannielle Jasper, a veteran agent at Prestige Travel 8 to 10 a.m.Ī day in the office stars calmly, as Jasper reviews queues in the company’s global distribution system for schedule changes. So what has a day been like for travel agents in the summer of hell? Jasper outlines a frantic day in the office. “Normally, in the summer, we’re used to schedule changes and cancellations, but not like this.” “We’ve never experienced anything like this before,” said Dannielle Jasper, an agent who has worked at Cincinnati, Ohio-based agency Prestige Travel for 25 years. Already struggling to accommodate the surge in travelers seeking guidance in trip planning, agents are increasingly swamped with having to handle matters pertaining to flight disruptions. That chaos has also complicated work for travel agents. from June through August were cut from schedules while Lufthansa was forced to cancel more than 1,000 flights scheduled to depart on July 27 due to its German ground staff going on strike. Roughly 15 percent of planned summer flights in the U.S. This summer has been brutal for airlines, with the industry’s ongoing staffing shortages and air traffic control problems driving a massive number of flight cancellations.
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